M Assessment Services is a well-established partner of choice for national bodies who elect to outsource the task of assessment against quality standards. Our integrated solutions have supported organisations along the route to successful accreditation against performance and quality standards for over 15 years.
We are able to provide solutions for our customers in two discrete but complementary areas.
M Assessment Services work in partnership with standard owners to provide expert assistance and a truly global reach. We provide a range of outsourced development, marketing, administration and assessment services. These services are designed to deliver real benefits to our customers through improved participation and a reduction in operational costs of assessment:
M Assessment Services supports organisations seeking accreditation against internal or external standards. We host a wealth of experience across all types of disciplines, enabling us to provide the best possible advice. M Assessment Services provides assessment and certification against government standards including the Customer Service Excellence standard and the Learning & Skills Council’s Training Quality Standard.
M Assessment Services offer professional consultants to assist with change management and ensure your business goals become reality. We work in collaboration organisations to establish a variance between corporate objectives and current capabilities. With a team of over 100 business and industry experts, we offer the most effective consultancy services to ensure an organisation reaches its full potential. The areas of development will vary but examples where we have previously provided support include:
Customer Service Excellence (CSE) is the standard which provides organisations with a practical tool for driving customer-focused change within their organisation. CSE is aimed at delivering benefits at three levels:
We have the experience and technology to help businesses achieve the Customer Service Excellence standard. We have successfully supported over 3,000 organisations to achieve this prestigious accreditation by working in partnership with customers to ensure they receive maximum business benefit from engaging with the standard. We have a dedicated office-based team and over 20 accredited assessors who are keen to support organisations through the process.
M Assessment Services is proud to confirm we have received the below accreditations:
Please click here to register an interest in Customer Service Excellence, and to provide you with access to the online self-assessment tool.
If you have previously registered, please click here to login to the online assessment tool.
If you require any help or information please contact the Helpline on 0845 300 5172.
M Assessment Services, Basepoint Business Centre, Oakfield Close, Tewkesbury, GL20 8SD